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365 casino Terms & Conditions and Rules of Use

This page presents all terms and conditions for using the 365 casino platform in clear, simple Bengali. Please read the full Terms & Conditions carefully before opening an account.

Last Updated: January 2025

Key Terms & Rules

Account Registration & Eligibility

To open an account at 365 casino, you must be at least 18 years of age and a legal citizen or resident of Bangladesh. All information provided during registration must be truthful, accurate, and complete; we reserve the right to close any account found to have provided false information. Each individual may only open one account — creating multiple accounts is strictly prohibited. It is every user's responsibility to keep their login credentials (username and password) completely confidential. You are solely responsible for all activity conducted from your account, unless you immediately notify our support team of any unauthorized access.

Deposits, Withdrawals & Payment Policy

365 casino offers deposit and withdrawal services via popular mobile payment methods in Bangladesh, including bKash, Nagad, and Rocket. Minimum deposit amounts and withdrawal limits may vary by payment method; please check directly on the platform for accurate details. Withdrawal requests are generally processed within 1–3 business days after the verification process is complete. The platform reserves the right to hold large withdrawals until account verification (KYC) is completed. If you experience any issues with a deposit or withdrawal, please contact our support team — we are committed to providing fast resolutions.

Bonuses & Promotional Offers

All bonuses and promotional offers at 365 casino have their own wagering requirements, which must be read carefully before accepting any offer. Bonus funds and real money are managed separately — winnings earned from bonuses must meet specific rollover requirements before they can be withdrawn. Claiming the same bonus multiple times, or abusing bonuses through multiple accounts, may result in the closure of the accounts involved. If the terms of any bonus offer seem unclear, please speak with our support team before accepting it. The platform reserves the right to modify, suspend, or cancel any promotion at any time, and advance notice will be provided where possible.

Fair Play & Prohibited Activities

All forms of fraud, manipulation, use of bots, or playing games with automated software are strictly prohibited at 365 casino. It is forbidden to intentionally exploit any vulnerability in the platform's software or systems, or to use any method intended to harm other players. Any transactions associated with money laundering or illegal financial activities will be investigated in accordance with the law and reported to the relevant authorities. If prohibited activity is detected, all balances in the associated account will be confiscated and the account will be permanently closed. We are committed to maintaining a transparent and fair gaming environment where all members have an equal opportunity.

Limitation of Liability

The 365 casino platform is provided on an "as is" basis, and the platform is not directly liable for any losses arising from technical errors, server disruptions, or issues with third-party services. If a game session is affected by an internet disconnection or device issue, we will attempt to provide a resolution where possible, though compensation cannot be guaranteed in every case. Game outcomes are determined entirely by a random (RNG) process and no specific outcome is guaranteed. Any service may be changed or discontinued as a result of changes to applicable laws in Bangladesh. Users access the platform at their own risk, and gaming is recommended to be treated as a form of entertainment.

Account Closure & Suspension

If a user violates these Terms & Conditions, their account may be suspended or permanently closed without prior notice. To voluntarily close your account, please submit a written request to the support team; any valid balance will be made available for withdrawal. If you wish to self-exclude for responsible gaming reasons, your account can be locked for a specified period. Once self-exclusion is active, it is not possible to reactivate the account before the designated period has ended. A maintenance fee may apply to accounts that have been inactive for an extended period in accordance with our policy, and advance notification will be sent regarding this.

Right to Amend Terms & Conditions

365 casino reserves the right to modify these Terms & Conditions, in whole or in part, at any time. In the case of significant changes, users will be notified via their registered email or through a notification on the platform. Continued use of the platform after any changes will be taken to mean that you have accepted the updated terms. We therefore recommend visiting this page regularly to stay up to date. If you object to any change, you always have the option to close your account.

General FAQ on Terms & Conditions

During registration at 365 casino, there is a checkbox to agree to the Terms & Conditions and Privacy Policy, which must be checked for registration to be completed. This means that by opening an account, you are deemed to have accepted these terms. It is therefore important to read the terms before running into any issues. Having a clear understanding of the conditions for claiming bonuses and making withdrawals in particular will help you avoid confusion later on. If you have trouble understanding any part, our support team is always ready to help.

If the rollover requirements for a bonus are not met within the specified timeframe, the bonus funds are generally forfeited and any winnings earned from the bonus may also be cancelled. However, this rule may differ slightly for each offer, so you should read the detailed terms of the relevant offer before accepting a bonus. You can track your progress before the rollover period expires in the account section of the platform. If anything is unclear, ask the support team — we'll explain it in plain language. Your original deposited funds (real balance) are not subject to rollover requirements and can be withdrawn at any time.

KYC, or Know Your Customer, is part of international financial security standards and helps prevent money laundering and fraud. At 365 casino, a copy of your national ID or passport and proof of payment method may be requested before large withdrawals are processed. This information is stored completely securely and is not shared with third parties. Verification is generally completed within 24 hours, after which the withdrawal process proceeds normally. Once verification is complete, you do not need to submit documents again, making future transactions even more convenient.

Any dispute or complaint is first handled through our support team. The support team is available 24/7 via email and live chat, and most issues are resolved quickly. For disputes regarding game outcomes, a decision is made after reviewing server logs and game history. If you are not satisfied with the initial resolution, you have the option to submit a written appeal, which will be reviewed by senior management. Our goal is to ensure a fair and transparent resolution for every member's concern.

Have more questions?

If anything about the Terms & Conditions seems unclear, please contact our FAQ Section view or contact our support team directly. 365 casino always places transparency and member satisfaction as its highest priority. We are always ready to answer any questions you may have.

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